Selling terms

mCoves user agreement disclosure

Users are individuals who use our platform for either buying or selling purposes or have any direct or indirect affiliations with mCoves Marketplace. Our terms of service, privacy policies, rules and regulations are an agreement between the user and mCoves Marketplace and no other third party. Read these terms and privacy policies to understand what is required of the user and why they're required. Abuse or violation of the terms listed below will lead to the suspension of a user's buying or selling privileges, account, and any new subsequent accounts. These terms are binding and cover all services offered by mCoves, its partner sellers and other companies managed or directly or indirectly affiliated with mCoves Marketplace. As partners, sellers, suppliers or businesses selling their products on mCoves can draft their individual policy, which governs only the products they sell on mCoves. However, policies drafted by our partner sellers are secondary to our Money Back Guaranteed policy. E.g. if a supplier, seller or business states on their policy that no refund will be allowed, and they did not fulfill the buyer's order or the order was not as described in the product listing, regardless of the seller's policy, in case of no fulfillment, the buyer gets their money back after 72hrs. In case of an item not as described, the buyer can request a refund of their payment and have the item returned to the seller, except on products listed for parts, broken, or non-working condition. Items listed as for parts, broken, or non-working have no return policy and all sales in such a condition are final. We value our customers, sellers and suppliers, and will work hard to facilitate a seamless business transaction. To contact our team, always use the chat button at the right corner of the lower screen or visit the help center for support.

Who can sell on our platform?

Everyone is welcome to sell anything legal on our platform, once they're willing to abide by the rules and regulations that guide our platform, we're happy to have them, none business or suppliers are referred to as individual sellers.

Businesses can also registered to sell their products and services directly to the consumers on our platform.

Suppliers of various products can registered to offer their products and services directly to the consumers on our platform.

We don't welcome scammers, spammers, or anyone with the intent of ripping people off, our AI will automatically deactivate and suspend such account.

How can I register to sell on mCoves?

Users who wish to sell on mCoves have to first rent a cove that suits their selling needs, then fill out the seller application.

Government issued ID is required for all sellers no exceptions, individual seller will provide SSN in addition to a government issued ID while businesses and suppliers are required to provide EIN in addition to a government issued ID.

Once the seller dashboard is activated, you can start selling after setting up how you'll get paid, either by creating and linking your mCovesPay account or linking your PayPal account.

• Can I have two seller accounts?
  No, any duplicate accounts will merge into the old one, we don not allow users to have more than one accounts and multiple attempts to create duplicate accounts will automatically suspend the seller indefinitely.
• Can I get verifed?
  Yes, getting verifed is easy click the get verified link below your profile and follow the easy steps. Verified seller acounts will get a blue badge with check mark to show they have completed verification.
• Can I recover my selling account if I lose access?
  Yes, you can click the recover account link on the sign in page to recover your account, both user and seller account respectively share the same log in information.
• Can I create a new account if my old one is blocked?
  No, when blocked, the violator's device and IP will be blocked, and any attempt to create new account will instantly result in our AI merging the new account with your old blocked account which will remain suspended.
• Can I appeal seller suspension?
  Yes, appeals can be submitted through the submit appeal link that will appear on your account after suspension; it typically takes 3 to 5 working days to get a reply, you can only appeal your account once and any decisions made by our trust and safety team are final.

Product returns or exchange durations?

Sellers have their individual return policy for each item they sell depending on the condition, return duration ranges from 5 to maximum of 15 days, when the number of days specified by the seller on the ordered product has expired, the return button on the order detailed page will disappear, and the ability to return will no longer be available to the customer, the transaction will become completed and any active chats with the seller will be closed. The seller can decide to offer free or paid returns. In free returns the seller will provide the buyer with the return label, whereas in paid returns the buyer will handle the return shipment of the item back to the seller, a shipping label with tracking is required for any transactions, restocking fee will be charged on certain product categories. In cases where the seller didn't ship out your order after 3 days, we'll cancel the transaction and refund your payment refer to our peace of mind policy for more details. When the buyer's return request is within the time frame specified by the seller and the reasons for return are credible, and our order department approves the return, if the payment was made with stripe or mCovesPAY, the processing fee for the order, also known as the surcharge, will NOT be refunded. This is because our financial partner doesn’t refund processing fee with the exception of payments made through PayPal.

How does mCoves point system work?

Earn points when you spend up to $100 or by completing certain chores on the platform, such as product or page sharing on social media, or converting using referral your link. These actions listed above will earn 2 points per completed task. However, retracting, removing or deleting the shared content from your social media will automatically deduct the awarded points and further restrict the user's access to our points system indefinitely.

Earned points can be used to pay for orders, complete transactions from participating sellers on the platform, earned points don't go away or expire, and can be used at any time. Eligible product will have a pay by points label on the details page, and the option to use points will appear on checkout page, mCoves point system is only available to registered members only, not yet a member? register.

Can I meet the seller locally?

No matter where the meetup point is set to take place, local meet ups are risky and very dangerous transactions. These types of transactions are deemed high risk and, for that reason, we don’t allow such. However, there are exceptions in cases where the item falls under the heavy duty category, such as cars, heavy machinery equipment or other categories where local meet ups are allowed. In such meet ups the buyer is required to pay for the commodity to mCoves first, then the customer and the seller can plan their meetups and after the transaction has been completed successfully, we'll release funds to the seller. If the deal falls apart, the buyer will be refunded according to our refund policy, read the terms for more details about refunds. Note our Peace of Mind Guarantee Policy doesn't cover local meetup transactions, all sales in such categories are final and as is. We're not responsible for any unplanned events that may occur during any local meet ups even if the products falls under the heavy duty category, but will help customers through unforeseen events during any local meetings that meets our requirements and criteria. Do not ask the seller for local meet ups on products that doesn’t falls under the heavy duty category, it's not allowed.

What is prohibited on mCoves?

We frown at any illegal materials such as weapons, guns, drugs, and marijuana; anything illegal is strictly prohibited. We use different algorithms, customer reports, and AI software to scan and remove such listings using visuals (pictures), you can't fool our customer report or AI software, a repeat violation of this term will automatically suspend the seller indefinitely after their third violation.

What actions are deemed prohibited?

Creating more than 1 account will merge all your accounts into one and suspend it. We only allow one account per device mac address, we do block devices that try to create duplicates or a second user account. Banned users can still buy from mCoves as guests but are not allowed to create a new account, trying to do so will block your device's mac address and ip indefinitely, further denying the ability to buy as a guest.

Chargeback is prohibited on our platform, although we have chargeback protection and your bank will decline any chargeback attempt. However, trying to dispute a charge through your bank will permanently disable your account, plus all buying and selling privileges will be terminated without appeal. Our peace of mind policy is designed to make life easier for all customers, read the terms and be conversant with them. All returns, refunds and other disputes are handled by our order department. You can reach our support team through live chat located on the lower right side of every page or by visiting our help page.

Using obscenities on our live chat team members will get the user banned from using the live chat support system. We have zero tolerance for abusive words towards our partner sellers or our employees. Everything should be handled amicably with full transparency. If you disagree with a live chat agent, ask to speak with their level supervisor.

Trying any form of scam is highly prohibited on mCoves platform. Our Ai systems are tuned to detect fraudulent accounts and to intercept and delete any fraudulent messages sent to any of our partner sellers. It automatically detects and disables suspect accounts without appeal using special behavior algorithms, we also manually disable reported accounts. Our top of the line Ai systems mBots are engineered to protect our users and to stop scams before they ever happen.

All other actions deemed illegal, asking the seller to use high risk payment methods such as cash, checks, zelle, cashapp, venmo payment methods, or requesting to meet locally outside mCoves platform (some heavy equipment listings can be picked up locally, however payment must be made through mCoves before the meet up, see our local meetup policy for more details.), asking for asking for any form of service in return for any products or discount, any actions that earn no merit. Indulging in any prohibited activity can restrict or suspend your account indefinitely depending on the severity of the offensive action.

How do I get notifications about sales?

The email address the customer provided when they registered their account will be used to send them notifications about sales, updates on their account, etc. To ensure no email is sent to the spam or junk folder, add mcoves@mcoves.com to your email contact list.

This policy was last modified on Tuesday, June 27th, 2023