Privacy Policy

mCoves user agreement disclosure

Users are individuals who use our platform for either buying or selling purposes or have any direct or indirect affiliations with mCoves Marketplace. Our terms of service, privacy policies, rules and regulations are an agreement between the user and mCoves Marketplace and no other third party. Read these terms and privacy policies to understand what is required of the user and why they're required. Abuse or violation of the terms listed below will lead to the suspension of a user's buying or selling privileges, account, and any new subsequent accounts. These terms are binding and cover all services offered by mCoves, its partner sellers and other companies managed or directly or indirectly affiliated with mCoves Marketplace. As partners, sellers, suppliers or businesses selling their products on mCoves can draft their individual policy, which governs only the products they sell on mCoves. However, policies drafted by our partner sellers are secondary to our Money Back Guaranteed policy. E.g. if a supplier, seller or business states on their policy that no refund will be allowed, and they did not fulfill the buyer's order or the order was not as described in the product listing, regardless of the seller's policy, in case of no fulfillment, the buyer gets their money back after 72hrs. In case of an item not as described, the buyer can request a refund of their payment and have the item returned to the seller, except on products listed for parts, broken, or non-working condition. Items listed as for parts, broken, or non-working have no return policy and all sales in such a condition are final. We value our customers, sellers and suppliers, and will work hard to facilitate a seamless business transaction. To contact our team, always use the chat button at the right corner of the lower screen or visit the help center for support.

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a contact form, create a ticket or take any action that requires you to fill a form.

When registering on our platform, you'll be asked to provide your name, date of birth (for age restricted categories), phone number, email address, billing and shipping address, for proper processing of your order, we don't save debit or credit card information, all transactions are securely processed by mCoves Pay or PayPal respectively.

When registering as a seller on our platform, you'll be asked to provide extra infomation such as your name, government issued ID (for verification), government issued id number matching the ID you uploaded, date of birth (for age restricted categories), phone number, email, billing and shipping address.

You may however, visit or buy from our platform without registering, for that we'll ask for your name, email and shipping address for proper processing of your order, no account will be created an option to create a permanent account with the information provided will be available after checkout.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience
Your information helps us to better respond to your individual needs.
To improve our website
We continually strive to improve our website offerings based on the information and feedback we receive from you.
To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
To process transactions
Your information, whether public or private, will not be exchanged, transferred, sold, or given to any other company. The provided shipping address is used to print shipping labels and deliver the purchased products or service, while the credit, debit and billing address details are used to process payment for those transactions securely through PayPal or mCovesPay.
To send periodic emails
To administer a contest, promotion, survey or other site feature
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

Can I upload images and videos?

Users have the ability to upload profile pictures. Profile image guidelines include no obscenity, abusive gestures or nudity, no pornographic content, no illegal materials such as drugs, firearms, etc. Sellers can also upload product images and product videos. Product image and video upload guidelines include no pornography, no illegal materials such as drugs, firearms, etc. Pornography materials on adult content are restricted. When selling adult materials in age restricted categories, a video or picture of the product is the only material allowed, not the product in action or how it's being used. Not adhering to these guidelines will result in your account being suspended indefinitely.

Allowed image extensions
PNG, JPG, JPEG are allowed. Image uploads that don't use these extensions will be rejected.
Allowed video extensions
MP4, 3GP, AVI, MPEG, FVI are allowed. Video uploads that don't use these extensions will be rejected.
Image upload size restrictions
The maximum image size is 12MB, and the maximum product image quantity is 25. Image uploads that don't meet these criteria will be rejected.
Video upload restrictions
The maximum video size is 100MB, the maximum video quantity is 1 and the maximum video duration is 1 min. Video uploads that don't meet these criteria will be rejected.
Upload content restrictions
Illegal materials such as firearms, drugs, pornography, etc. are highly restricted. Not adhering to these guidelines will lead to indefinite account suspension.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server, all sensitive informations are transmitted via Secure Socket Layer (SSL) technology and encrypted.

We do not store or share your financial details with the seller, all payments are processed securely by PayPal or mCovesPay methods. Sellers and suppliers get paid 3 days after your order has been delivered.

We take intellectual property infringement seriously. We encourage users to report any post or listings that may violate this rule to our Verified Rights Owner (VeRO) team via email vero@mcoves.com. Accounts found in violation of this rule will be issued a warning and the listing or post will be taken down. However, continuous infringement of this policy will result in the permanent suspension of the violator’s account access.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information).

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits.

Do we disclose any information?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Peace of Mind Delivery Protection

When shopping anywhere online, your peace of mind is paramount. As an accredited online platform, we take pride in expressing that we prioritize your peace of mind. We created this set of rules to protect your money and your peace of mind. When a sale is made, the seller doesn’t receive the money instantly because sellers get paid after the order has been delivered, and this is to make sure that orders are fulfilled, as described and the customer is satisfied. If there is ever a case where the order wasn't delivered or tracking didn't update, first contact the shipping carrier listed on the order details page and provide your tracking number, and if they didn't resolve the issue (which is unusual), reach out to our support team with the case ID provided to you by the shipping carrier and we'll investigate, the investigation usually takes between 3 and 5 business days.. If the seller didn’t ship out or provide a shipping tracking number after 3 working business days as stated on our selling terms, we'll cancel the transaction and send a full refund to the buyer. However, if the order has passed it's estimated scheduled delivery date, but is still in transit or still at the shipping center we will wait till the shipping center either returns the item to the seller or completes the transactions before making any decisions. This is just a highlight of why our peace of mind policy is important, do read the terms statements below for more insights on how our peace of mind policy works.

What is Peace of Mind Delivery Protection

Our Peace of Mind Delivery Protection covers all transactions on mCoves, this guarantee means customers can get their full money back in form of refund, reward points, gift certificates, if the shipping tracking number shows your order never got delivered and the issue was not your making like entering bad address or wrong shipping information, and also if the product is faulty or damaged and the seller listed it as good (not as described in the original listing), see our not as described policy for more details. Claims has to be submitted within 3 days of the order delivery to be considered valid.

When is Peace of Mind Delivery Protection applied

When the buyer didn't receive their order
Even if the order was lost in transit or the seller refused to ship out the order as expected, if the customer didn't receive their ordered products 3 days after the expected delivery date indicated by the tracking number, the customer is entitled to a full refund, sellers are required to include tracking number with all order, if the order is not received, and the seller didn't add a tracking number, in this case, the customer is also entitled to a full refund.
When the product is not as described (faulty, damaged and not mentioned in the listing)
If the order received by the customer is not as described on the listing page, the customer is entitled to a full refund, and sellers can be penalized for listing falsified ads on our platform. It's important for the customer to notify our trust and safety department 3 days after the delivery. Some condition applies to any product listed as broken, for parts or repair, and any adult related products and categories the not as described policy is not applicable to products listed in such category or item condition, and if the customer is not happy with such items they can only work out something with the seller and no action will be taken, unless the customer didn't receive such items.
When the seller takes longer than they specified to ship out the order
Sellers are required to ship out within 72hr of the initial order, however if the seller cannot fulfill the order within the ship out duration they have specified on the listing, the customer is entitled to a full refund only if the order is not yet in transit, if the order is already in transit, the order will be processed and the seller's account will be penalized for failure to ship out as indicated.
When the seller takes vacation without completing a transaction
If a seller decides to go on vacation in the middle of a transaction, without properly completing the transaction, the customer will be entitled to a full refund only if the order is not yet in transit, if the order is already in transit the seller will be penalized and may be suspended from selling depending on the seller's history.
When the seller fails to fulfill their return policy
If a seller didn't honor their return policy as described on the listing, the customer will potentially get their money, once they can provide a tracking number that shows the product has been returned to the seller's return address within 3 days of the order.

When is Peace of Mind Delivery Protection NOT applied

When the transaction was completed outside mCoves platform
Whenever a transaction is completed outside our platform, that transaction is not considered legal as far as mCoves is concerned and such transactions will NOT be covered by our Peace of Mind Delivery Protection or any other policy on our platform and users participating in such prohibited act risks having their account restricted indefinitely, our team is not responsible for such transactions conducted outside our platform.
When the product is listed as broken, damaged or for parts
Product listed under the condition broken, for parts or repair are not covered by our "not as described policy" and if the customer is not happy with such items they can only work something out with the seller and no action will be taken, But in the case that the customer didn't receive their ordered broken or for part or repair products, such cases are covered under our Peace of Mind Delivery Protection and will be investigated.
When eligible payment methods weren't used
Payments such as bank transfer, cash, money orders, escrow services are not covered by our Peace of Mind Delivery Protection because there's no way to track or hold such payment, any payment made outside mCoves is 100% not covered by our Peace of Mind Delivery Protection, when payment is made within our platform it doesn't go directly to the seller, our trust and safety department holds the fund till the item is delivered then, the fund is dispersed to the sellers, by doing so we can control and refund customer's money when necessary, but our team cannot manage payments or agreements made outside our platform that's why we strictly forbid such actions.
When the product falls in to our excluded category
Adult contents or materials, Real Estate, Websites, Businesses for Sale, Classified Ads, Services, Digital content, Intangible goods, Non-fungible tokens (NFTs), travel tickets or vouchers, Industrial equipment and heavy machinery, motor vehicles, including recreational vehicles, aircraft and boats; these products are excluded from our Peace of Mind Delivery Protection, but in the case where the order was not received our team will investigate and resolve the issue if tracking number is provided through a legitimate shipping courier, if there's no tracking number provided by the seller, after 48 hours, the customer is entitled to get their Money back, if they made payment through our verified means.
When the customer fails to send the item back within the specified amount of time
If a customer requests to return an item they have a limited amount of time within 72 hours to return the product to the seller, failure to do so the transaction will be completed, and the buyer can no longer return be able to return such products.

What products are covered by our Peace of Mind Delivery Protection?

Virtually all products are covered or protected by our money back policy. However, some condition applies to any product listed as broken, for parts or repair, or any adult related products the "not as described policy" is not applicable to products listed in such category or item condition, but in the case the item is not received regardless of the product's condition, our money back policy will be applied, our Peace of Mind Delivery Protection is only valid 3 days after the order was placed or the delivered.

Your Consent

By using mCoves platform, you consent to our cookies policy and agree to abide by our privacy policy.

How we handle changes to our privacy policy

When we update our privacy policy, the date below will automatically update to reflect the changes, we may also email users the updated version.

This policy was last modified on Monday, April 21st, 2008