Selling terms

mCoves user agreement disclosure

Users are individuals who use our platform for either buying or selling purposes or have any direct or indirect affiliations with mCoves LLC. Our terms of service, privacy policies, rules and regulations are an agreement between the user and mCoves LLC and no other third party. Read these terms and privacy policies to understand what is required of the user and why they're required. Abuse or violation of the terms listed below will lead to the suspension of a user's buying or selling privileges, account, and any new subsequent accounts. These terms are binding and cover all services offered by mCoves, its partner sellers and other companies managed or directly or indirectly affiliated with mCoves LLC. As partners, sellers, suppliers or businesses selling their products on mCoves can draft their individual policy, which governs only the products they sell on mCoves. However, policies drafted by our partner sellers are secondary to our Money Back Guaranteed policy. E.g. if a supplier, seller or business states on their policy that no refund will be allowed, and they did not fulfill the buyer's order or the order was not as described in the product listing, regardless of the seller's policy, in case of no fulfillment, the buyer gets their money back after 72hrs. In case of an item not as described, the buyer can request a refund of their payment and have the item returned to the seller, except on products listed for parts, broken, or non-working condition. Items listed as for parts, broken, or non-working have no return policy and all sales in such a condition are final. We value our customers, sellers and suppliers, and will work hard to facilitate a seamless business transaction. To contact our team, always use the chat button at the right corner of the lower screen or visit the help center for support.

Who can sell on our platform?

Everyone is welcome to sell anything legal on our platform, once they're willing to abide by the rules and regulations that guide our platform, we're happy to have them, none business or suppliers are referred to as individual sellers.

Businesses can also registered to sell their products and services directly to the consumers on our platform.

Suppliers of various products can registered to offer their products and services directly to the consumers on our platform.

We don't welcome scammers, spammers, or anyone with the intent of ripping people off, our AI will automatically deactivate and suspend such account.

How can I register to sell on mCoves?

Users who wish to sell on mCoves have to first rent a cove that suits their selling needs, then fill out the seller application. Your seller plan determines your revenue, selling limits and benefits. See seller plan for more details.

Government issued ID is required for all sellers no exceptions, individual seller will provide SSN in addition to a government issued ID while businesses and suppliers are required to provide EIN, buisness registration in addition to a government issued ID during registration.

Once the seller dashboard is activated, you can start selling after setting up how you'll get paid, either by creating and linking your mCovesPay account or linking your PayPal account.

• Can I have two seller accounts?
  No, any duplicate accounts will merge into the old one, only one account per user is allowed, multiple attempts to create duplicate accounts will automatically suspend the seller indefinitely.
• Can I get verifed?
  Yes, getting verifed is easy click the get verified link below your profile and follow the easy steps. Verified seller acounts will get a blue badge with check mark to show they have completed verification.
• Can I recover my selling account if I lose access?
  Yes, you can click the recover account link on the sign in page to recover your account, both user and seller account respectively share the same log in information.
• Can I create a new account if my old one is blocked?
  No, when blocked, the violator's device and IP will be blocked, and any attempt to create new account will instantly result in our AI merging the new account with your old blocked account which will remain suspended.
• Can I appeal seller suspension?
  Yes, appeals can be submitted through the submit appeal link that will appear on your account after suspension; it typically takes 3 to 5 working days to get a reply, you can only appeal your account once and any decisions made by our trust and safety team are final.

What can I sell?

Anything legal is welcome to sell on mCoves platform; things such as electronics, furniture, clothes, vehicles, cell phones, smartwatches, kid's stuff, women's stuff, men's stuff, etc. Adult materials are also allowed but must be listed in the age restricted categories designated for adult materials products only.

Listing any illegal materials such as alcohol, tobacco, firearms, e-cigarette/vape, is highly prohibited on mCoves platform and can lead to indefinite seller account deactivation/ban on first offense.

Listing inferior products is not prohibited because some people who can't afford the original often go for the cheaper knockoffs. However, if you intend to sell any inferior product, it must be clearly specified as inferior, fake or knockoff (no mixing words or trying to scam or deceive the customer, no bogus price). Failure to clearly state that the product is an aftermarket, knockoff or an inferior version will disable the seller's selling privileges indefinitely and any disputes will automatically be decided in favor of the customer. Our Ai tracks product updates with a timestamp, and quickly editing the product will not help you. We have zero tolerance for sellers who try to trick customers or deceive them, failure to adhere to this term can lead to indefinite seller account deactivation/ban on first offense.

Can I meet the seller locally?

No matter where the meetup point is set to take place, local meet ups are risky and very dangerous transactions. These types of transactions are deemed high risk and, for that reason, we don’t allow such. However, there are exceptions in cases where the item falls under the heavy duty category, such as cars, heavy machinery equipment or other categories where local meet ups are allowed. In such meet ups the buyer is required to pay for the commodity to mCoves first, then the seller and the customer can plan their meetups and after the transaction has been completed successfully, we'll release funds to the seller. If the deal falls apart, the buyer will be refunded according to our refund policy, read the terms for more details about refunds. Note our Peace of Mind Guarantee Policy doesn't cover local meetup transactions, all sales in such categories are final and as is. We're not responsible for any unplanned events that may occur during any local meet ups even if the products falls under the heavy duty category, but will help sellers through unforeseen events during any local meetings that meets our requirements and criteria. Do not ask the customer for local meet ups on products that doesn’t falls under the heavy duty category, it's not allowed.

What is prohibited on mCoves?

We frown at any illegal materials such as weapons, guns, drugs, and marijuana; anything illegal is strictly prohibited. We use different algorithm, customer reports, and AI software to scan and remove such listings using visuals (pictures), you can't fool our customer report or AI software, A repeat violation of this term will automatically suspend the seller indefinitely after their third violation.

Product returns or exchange durations?

For products listed in the condition New or Used, the seller must choose to offer either paid or free returns ranging from 5 to a maximum of 15 days. Sellers can also choose to accept a return or opt not to accept returns at all on product conditions listed only as for parts or broken. After the return duration you specify, the buyer can no longer request to return the ordered item. Make sure to list and describe your product exactly as it is to avoid unnecessary returns. A high rate of returns can impact a seller's account privileges. Read our peace of mind policy for more insight about return policy.

How do I get paid?

When a customer purchases an item, the payment is placed on hold, and after the customer has received their item and rated the transaction, that action will release the payment hold and the payment will go to the seller's bank account through their connected mCovesPay account or connected PayPal account.
The customer has 5 days to to examine their item after which the transaction is closed, if the customer fail to rate the seller after 5 days after delivery, the payment will automatically be release to the seller's bank account. In some cases we may hold the payment for up to 15 - 21 days.

What actions are deemed prohibited?

Creating more than 1 account will merge all your accounts into one and suspend it. We only allow one account per device mac address, we do block devices that try to create duplicates or a second user account. Banned users can still buy from mCoves as guests but are not allowed to create a new account, trying to do so will block your device's mac address and ip indefinitely, further denying the ability to buy as a guest.

Chargeback is prohibited on our platform, although we have chargeback protection and your bank will decline any chargeback attempt. However, trying to dispute a charge through your bank will permanently disable your account, plus all buying and selling privileges will be terminated without appeal. Our peace of mind policy is designed to make life easier for all customers, read the terms and be conversant with them. All returns, refunds and other disputes are handled by our order department. You can reach our support team through live chat located on the lower right side of every page or by visiting our help page.

Using obscenities on our live chat team members will get the user banned from using the live chat support system. We have zero tolerance for abusive words towards our partner sellers or our employees. Everything should be handled amicably with full transparency. If you disagree with a live chat agent, ask to speak with their level supervisor.

Trying any form of scam is highly prohibited on mCoves platform. Our Ai systems are tuned to detect fraudulent accounts and to intercept and delete any fraudulent messages sent to any of our partner sellers. It automatically detects and disables suspect accounts without appeal using special behavior algorithm, we also manually disable reported accounts. Our top of the line Ai systems mBots are engineered to protect our users and to stop scams before they ever happen.

Listings any product with a stock photo or no photo are not allowed, listings with such practices will be automatically disabled. Repeat violations of this term will automatically suspend the seller for 30 days.
Using your listing to advertise any product, service, or any kind of spam listing is strictly prohibited. Our AI will take down such listings, and sellers that engage in such practices will be automatically terminated after a 1st warning.
False advertising or listings not as described or with empty descriptions are highly prohibited; any listing with such practices will automatically be disabled.
Bogus pricing and no intent to sell listings will be disabled. We use different alogrithms to compare prices with other ecommerce websites; if the listing is priced way too high or low, the listings will be disabled. Repeat violations of this term will automatically suspend the seller for 30 days.

All other actions deemed illegal, listing any products with bogus prices, asking for any form of service in return for any products or discount, any actions that earn no merit. Indulging in any prohibited activity can restrict or suspend your account indefinitely depending on the severity of the offensive action.

How do I get notifications about a sale?

The email address the seller provided when they registered their account will be used to send them notifications about sales, updates on their account, etc. Push notifications are used on the backend and will show notifications for new order and other events. To ensure no email is sent to the spam or junk folder, add [email protected] to your email contact list.
Note: Unsubscribing from receiving future emails will require the seller to be constantly monitoring their seller dashboard in order not to miss a ship out.

Does the shipping handling period matter?

Shipping handling period is very important in the ecommerce world because that is the initial step that determines how long the customer will wait before delivery. Shipping handling periods range from 24 hours to 48 hours, with 72 hours being the maximum allowed. Orders not shipped out within 72 hours can be canceled by the customer, and after 96 hours, they will be automatically canceled.
The shipping handling period the seller chooses when registering is binding and must be honored. The seller has the ability to change or adjust their shipping handling period after registration, from the edit profile page. Shipping out early will earn the seller a quick shipper trust badge while constantly shipping out late will automatically suspend the seller for 30 days after their third violation and a notification will show customers that the seller doesn't ship out on time.

This policy was last modified on Saturday, June 3rd, 2023