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mCoves user selling agreementUsers are individuals who use our platform for selling purposes or have any direct or indirect affiliations with it. Our terms of service, privacy policies, rules and regulations are an agreement between the user and mCoves and no other third party. Read these terms and privacy policies to understand what is required of the user and why they're required. Abuse or violation of the terms listed below will lead to suspension of a user's selling privileges, account and any new subsequent accounts. These terms are binding and cover all services rendered by mCoves and its partner sellers and other companies managed or directly or indirectly affiliated with mCoves Marketplace. As partners sellers, suppliers or businesses selling their products on mCoves can draft their individual policy which governs only the products they sell on mCoves. These policies can, however, be overridden by our Money Back Guaranteed policy. Example, if a supplier, seller or business state on their policy that no refund is allowed, and they did not fulfill the buyer's order or the order was not as described in the product listing, regardless of the seller's policy, the buyer can request for a refund of their payment and have the item returned back to the seller if item wasn’t as described by the seller, except on products listed as for parts, broken, or nonworking condition. We strongly advise users take time to read our selling policy, as we take extra steps to filter our platform using AI, user reports, and other means to effectively sieve out false listings, illegal listings such as weapons, drugs, and any other illegal materials. Sellers, suppliers or businesses who violate our selling partnership will be terminated and suspended, any subsequent new accounts will merge and be suspended as well, it's not a get rich quick scheme, we accept only honest and reliable sellers and we won't let anyone ruin our platform's reputation.
Who can sell on our platform?
Everyone is welcome to sell anything legal on our platform, once they're willing to abide by the rules and regulations that guide our platform, we're happy to have them, none business or suppliers are referred to as individual sellers.
Businesses can also registered to sell their products and services directly to the consumers on our platform.
Suppliers of various products can registered to offer their products and services directly to the consumers on our platform.
We don't welcome scammers, spammers, or anyone with the intent of ripping people off, our AI will automatically deactivate and suspend such account.
How can I register to sell on mCoves?
Users who wish to sell on mCoves have to first rent a cove that suits their selling needs, then fill out the seller application.
Government issued ID is required for all sellers no exceptions, individual seller will provide SSN in addition to a government issued ID while businesses and suppliers are required to provide EIN in addition to a government issued ID.
Once the seller dashboard is activated, you can start selling after setting up how you'll get paid, either by creating and linking your mCovesPay account or linking your PayPal account.
- Can I have two seller accounts?
No, any duplicate accounts will merge into the old one, we don not allow users to have more than one accounts and multiple attempts to create duplicate accounts will automatically suspend the seller indefinitely.
- Can I get verifed?
Yes, getting verifed is easy click the get verified link below your profile and follow the easy steps. Verified seller acounts will get a blue badge with check mark to show they have completed verification.
- Can I recover my selling account if I lose access?
Yes, you can click the recover account link on the sign in page to recover your account, both user and seller account respectively share the same log in information.
- Can I create a new account if my old one is blocked?
No, when blocked, the violator's device and IP will be blocked, and any attempt to create new account will instantly result in our AI merging the new account with your old blocked account which will remain suspended.
- Can I appeal seller suspension?
Yes, appeals can be submitted through the submit appeal link that will appear on your account after suspension; it typically takes 3 to 5 working days to get a reply, you can only appeal your account once and any decisions made by our trust and safety team are final.
What can I sell?
Anything legal is welcome to sell on mCoves platform; things such as electronics, furniture, clothes, vehicles, cell phones, smartwatches, kid's stuff, women's stuff, men's stuff, etc. Adult materials are also allowed but must be listed in the age restricted categories designated for adult materials only products.
What is prohibited on mCoves?We frown at any fake (counterfeit or imitation of any kind), illegal materials such as weapons, guns, drugs, and marijuana; anything illegal is strictly prohibited. We use different algorithms, customer reports, and AI software to scan and remove such listings using visuals (pictures), you can't fool our customer report or AI software, A repeat violation of this term will automatically suspend the seller indefinitely after their third violation.
How do I get paid?
When a customer purchases an item, the payment is placed on hold, and after the customer has received their item and rated the transaction, that action will release the payment hold and the payment will go to the seller's bank account through their connected mCovesPay account or connected PayPal account.
The customer has 5 days to to examine their item after wich the transaction is closed, if the customer fail to rate the seller after 3 days after delivery, the payment will automatically be release to the seller's bank account. In some cases we may hold the payment for up to 21 days.
What actions are deemed prohibited?
Listings with a stock photo or no photo are not allowed, listings with such practices will be automatically disabled. Repeat violations of this term will automatically suspend the seller for 30 days.
Using your listing to advertise any product, service, or any kind of spam listing is strictly prohibited. Our AI will take down such listings, and sellers that engage in such practices will be automatically terminated after a 1st warning.
False advertising or listings not as described or with empty descriptions are highly prohibited; lisitings with such practices will automatically be disabled.
Bogus pricing and no intent to sell listings will be disabled. We use different alogrithms to compare prices with other ecommerce websites; if the listing is priced way too high or low, the listings will be disabled. Repeat violations of this term will automatically suspend the seller for 30 days.
How do I get notifications about sales?
The email address the seller provided when they registered their account will be used to send them notifications about sales, updates on their account, etc. Push notifications are used on the backend and will show notifications for new order and other events. To ensure no email is sent to the spam or junk folder, add Orders@mcoves.com to your email contact list.
Note: Unsubscribing from receiving future emails will require the seller to be constantly monitoring their seller dashboard in order not to miss a ship out.
Does the shipping handling period matter?
Shipping handling period is very important in the ecommerce world because that is the initial step that determines how long the customer will wait before delivery. Shipping handling periods range from 24 hours to 48 hours, with 72 hours being the maximum allowed. Orders not shipped out within 72 hours can be canceled by the customer, and after 96 hours, they will be automatically canceled.
The shipping handling period the seller chooses when registering is binding and must be honored. The seller has the ability to change or adjust their shipping handling period after registeration, from the edit profile page. Shipping out early will earn the seller a quick shipper trust badge while constantly shipping out late will automatically suspend the seller for 30 days after their third violation and a notification will show customers that the seller doesn't ship out on time.
By using selling platform, you consent and agree to seller policy.
Money Back Guarantee policy
What is Money Back Guarantee
Our Money Back Guarantee covers all transactions on mCoves, this guarantee means customers can get their full money back in form of refund, reward points, gift certificates, if the shipping tracking number shows your order never got delivered and the issue was not your making like entering bad address or wrong shipping information, and also if the product is faulty or damaged and the seller listed it as good (not as described in the original listing), these type of claim has to be made within 3 days of the order delivery to be considered valid.
When is Money Back Guarantee applied
- When the buyer didn't receive their order
Even if the order was lost in transit or the seller refused to ship out the order as expected, if the customer didn't receive their ordered products 3 days after the expected delivery date indicated by the tracking number, the customer is entitled to a full refund, sellers are required to include tracking number with all order, if the order is not received, and the seller didn't add a tracking number, in this case, the customer is also entitled to a full refund.
- When the product is not as described (faulty, damaged and not mentioned in the listing)
If the order received by the customer is not as described on the listing page, the customer is entitled to a full refund, and sellers can be penalized for listing falsified ads on the platform. It's important for the customer to notify our trust and safety department 3 days after the delivery. Some condition applies to any product listed as broken, for parts or repair, and any adult related products and categories the "not as described policy" is not applicable to products listed in such category or item condition, and if the customer is not happy with such items they can only work out something with the seller and no action will be taken, unless the customer didn't receive such items.
- When the seller takes longer than they specified to ship out the order
Sellers are required to ship out within 72hr of the initial order, however if the seller cannot fulfill the order within the ship out duration they have specified on the listing, the customer is entitled to a full refund only if the order is not yet in transit, if the order is already in transit, the order will be processed and the seller's account will be penalized for failure to ship out as indicated.
- When the seller takes vacation without completing a transaction
If a seller decides to go on vacation in the middle of a transaction, without properly completing the transaction, the customer will be entitled to a full refund only if the order is not yet in transit, if the order is already in transit the seller will be penalized and may be suspended from selling depending on the seller's history.
- When the seller fails to fulfill their return policy
If a seller didn't honor their return policy as described on the listing, the customer will potentially get their money, once they can provide a tracking number that shows the product has been returned to the seller's return address within 3 days of the order.
When is Money Back Guarantee NOT applied
- When the transaction was completed outside mCoves platform
Whenever a transaction is completed outside our platform, that transaction is not considered legal as far as mCoves is concerned and such transactions will NOT be covered by our Money Back Guarantee policy or any other policy on our platform and users participating in such prohibited act risks having their account restricted indefinitely, our team is not responsible for such transactions conducted outside our platform.
- When the product is listed as broken, damaged or for parts
Product listed under the condition broken, for parts or repair are not covered by our "not as described policy" and if the customer is not happy with such items they can only work something out with the seller and no action will be taken, But in the case that the customer didn't receive their ordered broken or for part or repair products, such cases are covered under our Money Back Guarantee policy and will be investigated.
- When eligible payment methods weren't used
Payments such as bank transfer, cash, money orders, escrow services are not covered by our Money Back Guarantee policy because there's no way to track or hold such payment, any payment made outside mCoves is 100% not covered by our Money Back Guarantee Policy, when payment is made within our platform it doesn't go directly to the seller, our trust and safety department holds the fund till the item is delivered then, the fund is dispersed to the sellers, by doing so we can control and refund customer's money when necessary, but our team cannot manage payments or agreements made outside our platform that's why we strictly forbid such actions.
- When the product falls in to our excluded category
Adult contents or materials, Real Estate, Websites, Businesses for Sale, Classified Ads, Services, Digital content, Intangible goods, Non-fungible tokens (NFTs), travel tickets or vouchers, Industrial equipment and heavy machinery, motor vehicles, including recreational vehicles, aircraft and boats; these products are excluded from our Money Back Guarantee policy, but in the case where the order was not received our team will investigate and resolve the issue if tracking number is provided through a legitimate shipping courier, if there's no tracking number provided by the seller, after 48 hours, the customer is entitled to get their Money back, if they made payment through our verified means.
- When the customer fails to send the item back within the specified amount of time
If a customer requests to return an item they have a limited amount of time within 72 hours to return the product to the seller, failure to do so the transaction will be completed, and the buyer can no longer return be able to return such products.
What products are covered by our Money Back Guarantee?
Virtually all products are covered or protected by our money back policy. However, some condition applies to any product listed as broken, for parts or repair, or any adult related products the "not as described policy" is not applicable to products listed in such category or item condition, but in the case the item is not received regardless of the product's condition, our money back policy will be applied, our Money Back Guarantee is only valid 3 days after the order was placed or the delivered.
This policy was last modified on Sunday, February 25th, 2024